Contact Number: +27 33 383 0100×2141<\/a>[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” equal_height=”yes”][vc_column width=”1\/6″ offset=”vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_empty_space][vc_single_image image=”11434″ img_size=”full”][\/vc_column][vc_column width=”5\/6″ offset=”vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_empty_space] Hello, my name is Charn\u00e9 van der Watt and I am here to assist you with any queries. Don't hesitate to give me a shout!<\/p>\n\t<\/div>\t\n\n[vc_empty_space][vc_row_inner][vc_column_inner width=”1\/6″] <\/p>\n\t<\/div>\t\n\n[vc_separator color=”custom” accent_color=”#bbbfb5″ css=”.vc_custom_1612939890019{padding-top: 32px !important;}”] <\/p>\n\t<\/div>\t\n\n[vc_separator color=”custom” accent_color=”#bbbfb5″ css=”.vc_custom_1612939890019{padding-top: 32px !important;}”] At JIMBU we want to ensure you are extremely satisfied with the items you purchase, however, there may be times when you will need to return or exchange an item bought from us. To return any items that you have purchased, you will need to contact JIMBU Head Office within 30 days from the date of goods received. An Account Manager (Charne) will be available to assist you with this process.<\/p>\n<\/div>\n\n[vc_toggle title=”Returns Policy Conditions”]If you need to return or exchange a product, we will gladly assist you provided that the product is as follows:<\/p>\n <\/p>\n\t<\/div>\t\n\n[vc_separator color=”custom” accent_color=”#bbbfb5″ css=”.vc_custom_1612939890019{padding-top: 32px !important;}”][vc_toggle title=”Do you have any stock on hand?”]Yes and no. We hold limited stock of certain items. Our just-in-time model means that we manufacture to order.[\/vc_toggle][vc_toggle title=”When will I receive my order?”]Orders placed between\u00a01st- 14th<\/strong>\u00a0of each month will be delivered by\u00a0month-end<\/strong>. Orders placed between\u00a015th \u2013 month-end\u00a0<\/strong>will be delivered by the\u00a014th<\/strong>\u00a0of the following month.[\/vc_toggle][vc_toggle title=”What are my delivery options? *You will select your delivery option during checkout.”]There are three options for delivery:<\/strong><\/p>\n For Aramex tracking, click here<\/a><\/p>\n For EPX tracking, click here<\/a><\/p>\n For DHL tracking, click here<\/a>[\/vc_toggle][vc_toggle title=”Can I send a gift from JIMBU?”]Yes, absolutely! Every gift is carefully packed by hand and comes with a hand written card with a message. To add your gift message, simply leave a note (under \u201corder notes\u201d) on checkout.[\/vc_toggle][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1622639269285{padding-right: 64px !important;padding-left: 64px !important;}”][vc_column width=”2\/3″ offset=”vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_video link=”https:\/\/youtu.be\/4g8yeemD5wI”][\/vc_column][vc_column width=”1\/3″ offset=”vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs”] <\/p>\n\t<\/div>\t\n\n[vc_separator color=”custom” accent_color=”#bbbfb5″ css=”.vc_custom_1612939890019{padding-top: 32px !important;}”] Watch this step by step video demonstrating how to use your online store. Should you need further assistance please\u00a0contact us here<\/a>\u00a0or email\u00a0charne@jimbu.co.za<\/a>.<\/strong><\/p>\n<\/div>\n\n[\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":" [vc_row full_width=”stretch_row_content” equal_height=”yes”][vc_column width=”1\/6″][vc_empty_space][vc_single_image image=”15436″ img_size=”full”][\/vc_column][vc_column width=”5\/6″][vc_empty_space][vc_column_text] For shop queries, please contact the Shop Manager, Andrew Beveridge: Contact Number: +27 33 383 0100×2141[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” equal_height=”yes”][vc_column width=”1\/6″ offset=”vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_empty_space][vc_single_image image=”11434″ img_size=”full”][\/vc_column][vc_column width=”5\/6″ offset=”vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_empty_space][vc_empty_space][vc_row_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1622635352365{padding-right: 64px !important;padding-bottom: 64px !important;padding-left: 64px !important;background-color: #f4f1e1 !important;}”][vc_column offset=”vc_hidden-lg vc_hidden-md vc_hidden-sm […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/page_without-sidebar.php","meta":{"_mi_skip_tracking":false,"footnotes":""},"class_list":["post-11390","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nYOUR ACCOUNT MANAGER<\/h2>\n\n\t\n\t\n\t\t\t
Important Information<\/h3>\n\n\t\n\t\n\t\t\t
\n
Returns & Exchanges<\/h3>\n\n\t\n\t\n\t\t\t
\n
\nThe following will NOT be regarded as defects and will not entitle you to a return under the goods:<\/strong><\/p>\n\n
\n
Frequently Asked Questions<\/h3>\n\n\t\n\t\n\t\t\t
\n
\nIf you select this option, we will deliver your order to the Hilton College Fleur-de-Lys shop where you will be able to collect your order.<\/li>\n
\nIf you select this option, we will deliver your order to one address in South Africa for R125.00 (inclusive of VAT). You will receive your order before month end.<\/li>\n
\nIf you are placing an international order, your JIMBU Account Manager will provide you with a shipping quote to your intended delivery address.<\/li>\n<\/ol>\n[\/vc_toggle][vc_toggle title=”What courier companies do you use?”]JIMBU works with both Aramex and EPX for all local deliveries and DHL for international deliveries.[\/vc_toggle][vc_toggle title=”How do I track my order?”]You will be emailed the waybill\/tracking number and the name of the courier company when your order has been collected (closer to the end of the month).<\/p>\nFrequently Asked Questions<\/h3>\n\n\t\n\t\n\t\t\t